Looking back, I see how deeply my ASQ journey has shaped my career. Each role I’ve taken on as a member leader, whether coordinating social media, planning webinars, or serving on the conference committee, has built skills I’ve carried directly into my work. From leading system implementations to guiding teams through change, ASQ has been more than a professional network for me; it has been a training ground for growth and leadership. 

One turning point came with four unexpected words: “You’re leading the project.” Instead of simply attending meetings and following a plan, I was now responsible for presenting a solution to engineers, managers, and senior leaders. The challenge was to implement a digital change management system to replace outdated paper forms and spreadsheets. At first, I questioned whether I was ready to lead a project of this scale. But the skills I had gained through my career and ASQ gave me the confidence to step up. Planning webinars taught me how to coordinate schedules and work with subject matter experts. My role as social media coordinator sharpened my ability to communicate clearly and connect with an audience. Those experiences helped me guide discussions, manage expectations, and lead the successful adoption of a new change management system. 

Another defining moment came when I was invited to speak at a quality conference. It was the first time I was invited to present in front of peers, and the nerves set in quickly. I questioned whether my experiences were valuable enough to share and whether I belonged on that stage. My team stepped in to review my presentation, provide feedback, and support me from the audience. Standing on stage, I could feel my nerves ease as focus took over. I realized I wasn’t just sharing my story; I was passing along lessons I had learned through my career and ASQ. In that moment, I stopped seeing myself as just a recipient of the community and began to understand what it meant to give back. 

Mentorship has also been a constant thread throughout my journey. I’ve been fortunate to learn from experienced leaders and now I have the privilege of encouraging others to step into leadership. At a recent conference, I met a young man, Damodharan Baskar, who was passionate about quality and eager to grow. I shared my own experiences as a member leader and encouraged him to get involved. Today, he’s an active member of our division and has even started an ASQ student chapter at his university. Watching the next generation step forward because of encouragement I was once given has been one of the most rewarding experiences of my time in ASQ.  

Of all the activities I’ve taken on, serving on the conference committee has been the most challenging and the most rewarding. A successful event requires countless moving parts. These include securing a venue, lining up speakers, coordinating logistics, promoting the event, and, on the day itself, ensuring everything runs smoothly. Behind the scenes, the committee works nonstop to ensure attendees, speakers, exhibitors, and sponsors all leave with a meaningful experience. At the end of my first experience on the conference committee, I had an aha moment. During the closing remarks from our section chair, I looked around the room and saw it was still full of engaged attendees. In that moment, it hit me that all the behind-the-scenes work had been worth it. We hadn’t just planned an event; we had created a vibrant space where people could learn, connect, and celebrate the profession of quality together. 

Reflecting on these years, I’ve learned that giving back is not just a side benefit of ASQ, it is the heart of it. By volunteering our time and skills, we create opportunities for others to grow, and in doing so, we grow ourselves. For me, that is the essence of quality: improvement not only in processes and systems, but in people and communities. I believe service is the highest form of leadership.